Refund Policy

About Refund



Madden21coins always guarantee the safety of purchase from all customers and make sure the price is low and fair. Please order here with no concern.

The notification of refund
1. The buyer could ask for a refund after paid successfully before the order was completed without any condition.
2. We will close the order and refund the payment back to the buyer when orders couldn't be completed in 72 hours.
3. We won't perform a refund in the situation of the order that was achieved here.

Resolution of order with issues
Because of the customer's wrong information, which causes the delay in the delivery, we will contact the customer by email for the first time to help them correct the information. We will email customers while they filled out the order 24 hours and 48 hours again after the first email is sent. We will perform a refund after the request is received in 72 hours and without customers' response till then.

Resolution of shortage in the stock
For the orders that couldn't be completed in time due to the stock shortage, we will offer options to help customers resolve it. And we will refund the payment back to any customers immediately who don't want to wait, but if you can expect a while, we will try our best to restock as soon as possible.

Resolution of other problems
Please contact us at live chat or email to [email protected] if an order couldn't be completed in time by any specific circumstance.